Privacy Policy

Last Revised on November 2nd, 2022

Our Commitment to Online Privacy

At The Healing Roots, Nutrition Services, LLC doing business as Women’s Nutrition Clinic (“Women’s Nutrition Clinic”, “us,” “we,” or “our”), we care about our users’ online privacy (“you,” “your,” or the “User,”). We have this Privacy Policy (the “Policy”) to ensure that you understand what we are doing with your Personal Information (as defined below) and to remind you that you have rights when it comes to controlling what is shared online.

Please note that this Policy is subject to our Terms of Use Agreement (the “ToU”). There are terms in the ToU that materially affect your right to bring a lawsuit against Women’s Nutrition Clinic and other rights regarding this Policy. As such, you should read the ToU in addition to this Policy.

Services This Policy Covers

Women’s Nutrition Clinic provides online nutritional and wellness counseling, coaching, and educational programs to women (collectively the “Programs”) and also makes available a number of educational materials and resources via our website and social media pages, such as blog posts, videos, podcasts, articles, and newsletters, which may be available to the public or only to enrolled Users of a specific program per the ToU (collectively the “Educational Resources”). This Policy applies to our online services, including our website http://www.womensnutritionclinic.com/, our social media pages, and any future online services we develop (collectively the “Online Services”). This Policy is effective from the date you start using our Online Services and will continue until you cease using our Online Services.

Services This Policy Doesn’t Cover

We may, at times, link to the websites and services of other brands or partners that we love. When you click on one of these links, you are leaving Women’s Nutrition Clinic, and this Policy no longer applies. The way our partners or other third parties do business is out of our hands, and we assume no responsibility for the content, privacy policies, or practices of any third-party website or service. Please note that when you are using any other third-party platform to interact with our Online Services, such as, Google, Instagram, YouTube, LinkedIn, and Facebook, you agree to their services policies, and this Policy is, in addition, not in place of such agreements. Additionally, all purchases of our Programs and access to our Program offerings are hosted by Healthie; as such, when purchasing a Program or engaging in a Program via our member portal, you are subject to Healthie’s policies.

Acceptance of Privacy Policy

We know these privacy policies can be tedious to get through. However, by continuing to use our Online Services, you agree to let us use your information in the ways discussed in this Policy. For this reason, it would greatly benefit you to read this entire Policy.

What is Personal Information?

“Personal Information” is any information that may allow for an individual to be personally identified. For example, your name, email address, social security number, phone number, residential address, and credit card details are all considered Personal Information. Other information, such as your interests, economic status, customer number, IP address, geolocation, education, and job title, may also be considered Personal Information if that information, when combined with other information, is used to reveal your identity.

Personal Information that Women’s Nutrition Clinic Collects

We only collect Personal Information from you when you voluntarily agree to us collecting and using it. You voluntarily agree to us collecting and using your Personal Information by:

  • Directly providing the Personal Information to us: In some circumstances, when interacting with our Online Services, you may be asked to provide specific information so that we can help you with a particular inquiry or purchase, or you may give information to us on your own accord, such information may include Personal Information (e.g., your name, email address, phone number, and/or residential address). For example, you consent for us to use the Personal Information you have provided when you reach out to us by email or through our social media accounts, when you use any “contact us” form on our Online Services, when you enroll in one of our Programs, when you sign up for our newsletter, when you comment on our blog, when you interact with our support or customer service teams, and when you interact or comment on our social media pages. When providing Personal Information, you permit us to use such information to fulfill your requests and for our legitimate business purposes. Your user account information used to interact with our Online Services such as Healthie, Google, Instagram, or Facebook is not shared or managed by us. Your comments on our social media pages are accessible to the public.
  • Interacting with our services: You also permit us to collect other information such as your IP address, browser type, geolocation, device type, usage information, click activity on links, frequency of visits to our Online Services, and network connection type while you use our Online Services. We also may receive some interest-based information about you (e.g., your age, gender, location, and likes) when you interact with our social media pages (if you have agreed for third-party platforms to collect such information about you). We only receive and share this type of information in anonymized and aggregated forms; this means you are not personally identifiable to us unless the information is publicly available by another means (e.g., social media engagement data and public social media profiles). However, you should be aware that, in some circumstances, we may be legally required to hand over aggregate data information to law enforcement or regulatory authorities, who may then use this information to reveal your identity. We may use cookies and third-party services, such as Google Analytics, Pinterest, Instagram, and Facebook, to help us collect and analyze this information. 

What About My Credit Card Information?

All purchases of our Programs are processed directly through Healthie, which uses PCI-compliant third-party payment processors. This means we never personally store your credit card information when you use our Online Services. You may be able to enter your credit card information directly through Healthie or you may provide your credit card information to us over the phone, and we will manually enter it into Healthie. Once the credit card information is entered into Healthie, it will be stored by Healthie to make future payments easier for you, and we will only be able to see the last four digits of your credit card in our system  When making a purchase through Healthie, we cannot control and are not liable for how your credit card is processed, and you are subject to Healthie and their third-party processor’s terms of service and privacy policies. 

What About My Account Passwords?

We don’t require you to have a user account to simply browse our website or social media accounts or access our public Educational Resources. However, if you have been accepted and enrolled into one of our Programs, you will additionally be able to create a member account via our website that will allow you to log into our member portal, which is hosted by Healthie (the “Member Portal”). Additionally, if you wish to interact with our social media platforms, you may be required to create an account with that social media platform (the “Third-Party Accounts”). We have no control over Third-Party Accounts or the personal information requested by these third parties. We do not have access to passwords created for Healthie or Third-Party Accounts.

What About My Personal Health Information?

When you are accepted and enrolled into a Program (per our ToU), you may be required to share personal health information with us so that we can provide our Program to you, or you may choose to share personal health information during the course of the Program. Personal health information should only be shared through the Member Portal via our Health Insurance Portability and Accountability Act (“HIPPA”) and Texas Medical Records Privacy Act (“TMRPA”) compliant telehealth software/app Healthie. Upon creating an account with Healthie, you will be required to read and agree to additional privacy terms that specifically relate to your personal health information. If you are not enrolled in a Program, you should not share personal health information with us. If such information is shared, we do not have any confidentiality obligation to you or any obligation to ensure that such information is stored or processed in accordance with HIPPA and TMRPA. 

Cookie Policy

Cookies are small files that we transfer to your computer’s hard drive through your browser when using and interacting with our Online Services. 

  • Types of cookies we use: We use both session cookies that are erased once you exit your browser and persistent cookies that stay on your device for a set period of time or until you manually delete them. 
  • Why does Women’s Nutrition Clinic use cookies? We mainly use cookies to help ensure you have the best user experience possible. However, as mentioned above, we also use cookies to provide us with insight into things like the number of visitors to our website, the type of devices being used to access our website, how visitors ended up on our website, and the general geographic area they are located (again, this information is aggregated and anonymized). As you have probably heard, cookies may also be used to ensure that you see advertisements relevant to your interests. Currently, we do not use targeted advertising on our website or sell any advertising space on our website for third-party use, but we reserve the right to do this in the future. At times, we also may use targeted advertising through third parties such as Google, Instagram, and Facebook. Such third parties use cookies on their platforms to collect information about your interests. When we advertise our Online Services through their platforms, we can select a targeted audience we hope may be interested in our Online Services. That is why you may see some paid or sponsored advertisements from us while using these platforms.
  • Can I block cookies? Most browsers have an option to stop your computer from accepting cookies altogether, as well as an option to stop only certain types of cookies. If you decide to block cookies, our Online Services may operate strangely, as we rely on some cookies for our Online Services’ functionality. If it is mainly targeted advertising that you are concerned about, you can choose to specifically opt out of targeted advertising by going to the following links:

Facebook – https://www.facebook.com/settings/?tab=ads
Google – https://adssettings.google.com 

Digital Advertising Alliance – http://optout.aboutads.info/ 

 

You can learn more about cookies at www.allaboutcookies.org.

Reasons Women’s Nutrition Clinic Collects Personal Information

We do not collect your Personal Information to sell, rent, trade, or otherwise abuse it. We only use your Personal Information for our legitimate business purposes, including, but not limited to, the following reasons:

  • To personalize our online features and content;
  • To fulfill or enforce a contract that you have entered into with us;
  • To help you efficiently access your information;
  • To allow for affiliated third parties to provide additional services to you;
  • To improve, monitor, and test our Online Services and new offerings or features;
  • To prevent, investigate and address the misuse of our Online Services;
  • To learn about the types of people that are using our Online Services and how we can better market to those people;
  • To allow you to contact us;
  • To allow you to participate in social sharing;
  • To allow you to access and participate in our Online Services;
  • To respond to your inquiries and fulfill your requests;
  • To comply with law enforcement and other regulatory authorities; and
  • To communicate with you about our Online Services and features.

Sharing of Personal Information with Third Parties

Although we try to limit whom we share your Personal Information with, there are situations where sharing is necessary for our legitimate business purposes. We may share your Personal Information with third parties in the following ways:

  • Agents: Sometimes, we may need to use other trusted companies and individuals to help us provide our Online Services. Whenever a company or individual is working for us, they are acting as our agent. Sometimes our agents may need to access your Personal Information for a particular task, but they do not have the right to use your Personal Information beyond what is necessary and must comply with our privacy practices. For example, if you have been accepted and enrolled in a Program, such a Program may include the ordering of health tests from third-party providers.
  • New Owners: If we are involved in a bankruptcy, merger, acquisition, reorganization, or sale of assets, your Personal Information may be sold or transferred as part of that transaction.
  • Third-Party Software and Apps: We use several third-party software and apps to make our jobs a little easier, including but not limited to, Healthie. Some Personal Information may be stored, processed, or shared with these software companies and apps.
  • Law Enforcement: We may sometimes be required to share your Personal Information with law enforcement. We will only share your Personal Information when we believe, in good faith, that sharing your information is necessary to protect our business, our Users, or we are obligated under the law to provide such information. Examples include where a legal warrant or subpoena has been issued to us, where we must report information due to a belief that fraud or misuse of our Online Services has occurred, or where our property or safety, or a User’s property or safety, is at risk. In fraud cases, we may also be required to share your Personal Information with investigatory authorities and banks.

Email Policy

  • Emails you can opt out of: We may, at times, send you emails to keep you updated on what is happening with our business, alert you to new Online Service offerings, and provide Educational Resources, including our newsletter. If you are receiving these types of emails or other marketing emails, it means that you consented to receive these emails either by clicking an opt-in box or by otherwise letting us know that it was all good for us to use your email address in this way. Of course, you are always free to opt-out of these emails by simply clicking “unsubscribe.” We will be sad to see you leave!
  • Emails you will not be able to opt-out of: You will not be able to opt-out of some important emails. For example, we may notify you that updates have been made to this Policy, on the status of a Program that you purchased, or in the unlikely event that our security safeguards have been breached.

Personal Information Retention and Your Rights

Women’s Nutrition Clinic only keeps your Personal Information for as long as necessary to provide our Online Services and per our legal obligations. Depending on your residency, under the law (e.g., the California Consumer Privacy Act and General Data Protection Regulation), you may also have the right to request at any time for us to: 

  • Give you access to any Personal Information that we have processed;
  • Disclose third parties we have shared your Personal Information with;
  • Correct any Personal Information that may have been incorrectly processed;
  • Delete your Personal Information from our storage systems;
  • Transfer your Personal Information to another service when technically feasible; and
  • Stop using your Personal Information in specific ways by withdrawing the consent you have given us.

Regardless of whether we are obligated under the law or not, if you would like us to do any of the above, you can contact us using the information provided at the end of this Policy. We will do our best to try to fulfill your requests. However, sometimes we may be required to retain your Personal Information to comply with our administrative, legal, and/or regulatory obligations. For example, we may be required to keep a history of transactions to report our taxes or may need to retain some Personal Information for law enforcement purposes (e.g., fraud monitoring, detection, and prevention). Additionally, we reserve the right to de-identify your data by removing identifying details rather than deleting it completely.

Where Your Information is Processed and Stored

We are a business that is formed and operated in the United States. However, in addition to storing Personal Information directly onto our hard drives, we also may use some third-party cloud storage systems and apps to ensure that your Personal Information is not lost. These third parties may store and transfer your information outside of the United States. In certain situations, the courts, law enforcement agencies, regulatory agencies, or security authorities in those countries might be entitled to access your Personal Information. 

Liability for Third-Party Software, Apps & Services

We always use our best efforts to pick reputable third-party software, platforms, services, and apps. However, we do not control such third parties and are not liable for any breach of privacy or data security that occurs due to the fault of these third parties.

Keeping Your Information Safe

We are committed to protecting your Personal Information and have physical, electronic, and managerial systems and procedures in place to help safeguard your Personal Information. Unfortunately, no system can guarantee complete security. Third-party viruses or security failures may result in your Personal Information being compromised. You can help prevent unauthorized access to your Personal Information by using antivirus software, creating strong passwords, and limiting access to your personal computer. In the unlikely event that your Personal Information is compromised due to a security breach on our end, we will notify you, per the law, as soon as reasonably possible.

Protection of Children

Our Online Services are not targeted or intended to be used by people under the age of 18. All children between the ages of 13 and 17 must have permission from their parent or guardian before accessing our Online Services. If you live outside of the United States, your country may apply stricter age limits. In some cases, even if you are older than 13, you may not be legally allowed to access our Online Services regardless of having parental permission. We do not knowingly collect Personal Information from anyone under the age of 13 and delete such Personal Information as soon as we become aware of it.

Changes Made to This Policy

We may modify this Policy from time to time. The date at the top of this Policy lets you know when this Policy was last revised. It is important to check back here occasionally to make sure you have read the latest policy. By continuing to access or use our Online Services after the policy changes, you allow us to use your Personal Information in the way we describe in our updated policy.

Dispute Resolution

We will always try to resolve your concerns about our privacy practices promptly and hope that together we can find a solution without involving costly legal channels. However, if we cannot agree, by using our Online Services, you agree to binding arbitration rather than formal court proceedings to have the matter resolved. You can read more about this process in our ToU. THE DISPUTE RESOLUTION TERMS IN OUR TOU MATERIALLY AFFECT YOUR ABILITY TO BRING A LAWSUIT AGAINST US IN REGARD TO THIS POLICY AND OUR ONLINE SERVICES. PLEASE READ THESE TERMS CAREFULLY.

Additional ToU Terms

This Privacy Policy is subject to terms stated within our ToU. Specifically, this Privacy Policy is subject to all clauses in our ToU regarding warranties, limitation of liability, indemnification, assignment, waiver, severability, applicable law, jurisdiction, and any other ToU provisions that logically ought to apply to this Policy. 

Entire Agreement

This Policy and our ToU represent the entire and exclusive agreement between our Users and us. All previous written and oral agreements and communications related to the subject matter of this Policy and our ToU are superseded.

Contact Us

Thank you for your patience in getting through all of the necessary legal language in this document! We have tried to be as transparent as possible in communicating our expectations regarding our Online Services. However, if you have any questions about this Policy, our ToU, or our Online Services in general, please reach out! We would be more than happy to explain.

[email protected] 

2028 E Ben White BLVD #240-5658

Austin, TX 78741
512-817-2612

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